1. What is your turn around time?
We average 7 to 9 days from the time the order is placed until the item is shipped. During Thanksgiving, Christmas and Easter season, this can change to 14 to 21 days. If you have an immediate need for an item, we offer a RUSH service. By paying a rush fee, your item will be shipped in 1 to 2 business days. You can also purchase "Priority Express" shipping which is a separate cost and guraantees that your shipping will take 1 to 2 days depending on your Zipcode. Please email us and ask if you have a short date that you must have your item.
2. Do Jon Jons come with shirts?
Sometimes Jon Jons are shown with shirts under them just so our customers can see how they would look with a shirt. Shirts are sold separately.
3. Can I have a smocked item custom made?
All smocked items (items starting with style number 412) are only available in the sizes listed and we do not take custom orders for smocked items as they are made several months in advance because of the time it takes to do the hand smocking.
4. How do I determine a size?
We do not go by age or weight. We recommend that you measure something that fits your child loosely and compare to the measurements in our product description, not the baby. Lay it flat and measure from armpit to armpit and that is the chest measurement. Measure from the center of the top of the shoulder to the center of the crotch to get the crotch measurement.
5. How do I wash my item?
We say “Hand Wash” because some don’t know how to wash gently in their washer. You can put it in my washer on a small load. Put in 1/2 cup vinegar and no detergent. Let it run thru the whole wash and rinse cycle. All times after that, just wash normally. The vinegar sets the colors. Wish we had room to put more information on the tag.
6. Can I order an item in a different color?
Since all our items (excluding smocked items) are custom made, we can do in most any color.
7. Can I send my own fabric for an item?
Yes, we will use your fabric if you like, The cost of the item would be the same price as if we furnish the fabric.
8. Do you offer items wholesale?
We do offer our smocked items wholesale. If you have a brick and mortar store or are planning to open one, please send me a copy of your sales tax-exempt certificate and a picture of your store. We do not sell to eBay, Amazon.com, Etsy or face book stores.
9. Do you discount for ordering multiple items?
No, we are already discounted from retail prices.
10. Do you do drop shipping?